Return Policy

Return Policy
Thank you for shopping with us! To ensure you have a pleasant shopping experience, please review our return policy below before initiating a return request.
1. Return Conditions

  • Return Timeframe: You can request a return within 14 days of receiving your item.

  • Item Condition: The item must be unused, unwashed, undamaged, with tags intact and in its original packaging to be eligible for a return.

  • Non-returnable Items: The following items are non-returnable once sold:

    • Lingerie, swimwear, cosmetics, and personal care items

    • Customized products

    • Items on special discount or limited-time promotional offers



2. Return or Exchange for Unshipped Orders

  • Refund: If you wish to cancel your order, please contact us within 1 business day of placing your order. As long as the order has not entered the warehouse processing stage, we will promptly process a full refund. After 1 business day, the order will have entered our warehouse system, and a refund will be processed according to the shipped return procedure.

  • Exchange: If you would like to exchange your item (e.g., for a different size or style), please contact our customer service team before shipment. We will do our best to modify your order. Any price difference for the exchanged item must be paid by the customer.

3. Return Process for Shipped Orders

  • Contact Customer Service: To initiate a return, please contact us via email ([customer service email]) or through our online chat service, providing your order number, reason for return, and photos of the item (if there is a quality issue).

  • Confirm Return Eligibility: We will respond within 1-2 business days to confirm whether your return request is eligible. If approved, we will provide a return address and a return authorization number.

  • Return Shipping Costs: If the return is due to a mistake on our part (e.g., wrong item or quality issues), we will cover the return shipping costs. If the return is due to personal reasons (e.g., incorrect size or dissatisfaction), the return shipping costs will be borne by the customer.

4. Refund Process

  • Refund Method: Refunds will be processed within 7-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method (e.g., credit card, PayPal).

  • Refund Amount: The refund will be the amount paid for the item, excluding any additional costs such as shipping fees or customs duties. If any discounts or promotions were applied, the refund will be based on the final amount paid.

5. Quality Issues

  • Return for Quality Issues: If the item has a quality issue (e.g., damage, stains, defects), we will provide a full refund or a free exchange.

  • Return Proof: Customers are required to provide photos or videos of the item to demonstrate the quality issue before a return can be processed.

6. Return Risks and Considerations

  • Customs Duties and Import Taxes: International returns may incur customs duties and import taxes. The customer will be responsible for any such charges. If a return is held by customs or destroyed due to unpaid duties, we will not be able to process a refund.

  • Refused Returns: The following situations will not be accepted for return:

    • Item exceeds the return period (14 days)

    • Item has been damaged or is ineligible for return

    • Failure to provide required return proof (e.g., photos of the item, return authorization number)



7. Special Notes

  • Exchange Policy: We currently only offer refunds. If you wish to exchange an item, please return the original item and place a new order for the desired item.

  • Holidays and Peak Seasons: During holidays or promotional periods, return processing may experience delays. We appreciate your patience.

8. Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact our customer service team. We are here to help!
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